Refund & Cancellation Policy
A full refund within 14 days on every product — even after download — and clear steps for problems with an order.
1. 14-day refund on every product
You can ask for a full refund within 14 calendar days of your order confirmation, even if you have downloaded the files. You do not have to give a reason. This promise is in addition to your statutory rights, not instead of them.
2. Missing, faulty, or misdescribed products
If you cannot download your product, receive the wrong files, were charged twice, or the product is materially different from its description, contact us with your order reference. We will provide working access, a corrected file, or a refund. These remedies are not limited to the 14-day window where the law gives you longer.
3. How to request a refund
Email support@100mil.org from your account email address, or reply to your delivery email, and include your order reference (shown in My account and in the email). You can also use the contact form. Never send card numbers or passwords.
4. When you receive your money
We acknowledge refund requests within two business days and issue eligible refunds within five business days. Refunds go back to the original payment method through our payment processor, in full and without fees. Your bank usually shows the refund within 5–10 business days. The order status in your account changes to “Refunded”.
5. Cancelling an order
Before payment, you can cancel simply by leaving the checkout page; nothing is charged, and unfinished checkouts are deleted automatically after 30 days. After payment, the product is delivered immediately, so cancellation works through the 14-day refund above. We do not sell subscriptions, so there is nothing to cancel on a recurring basis.
6. After a refund
A refund ends your license for that product. Please delete the refunded files and stop using them; work you already delivered to clients is not affected. Download access to the refunded order is removed from your account.
7. Payment disputes
We encourage you to contact us first — we usually resolve problems faster than a chargeback. You may nevertheless contact your card issuer or a consumer authority at any time, and doing so does not affect your other rights.
8. Statutory rights
Customers in the United States keep their federal and state rights. Consumers in the EU, EEA, and UK keep their statutory rights for digital content. Because our 14-day refund applies even after download, we never ask you to give up a cancellation right to receive a product.